Responsible Gaming

Gambling should stay entertainment, never a way to earn a living or solve money problems. Our platform gives every player a set of self-control tools that apply instantly from the account settings, without contacting support.

Tools Available in Your Account

• Deposit limits. Set a daily, weekly or monthly cap on the amount added to the balance. A new limit works instantly, while raising it back takes 24 hours as a safety buffer.
• Loss and wager limits. Restrict the total you can lose or stake within a chosen period. Betting stops automatically once the cap is reached and resumes with the next cycle.
• Cool-off breaks. Pause the account for 24 hours, 7 days or 30 days. Deposits and bets stay blocked during the break, but pending withdrawals are still paid out.
• Self-exclusion. Close access for 6 months or longer on request. Reopening before the term ends is not possible, and promotional emails stop for the whole period.
• Reality checks. Turn on pop-up reminders every 30 or 60 minutes showing session length, bets and results.

Signs of Problem Gambling

Certain patterns signal that play is losing its recreational nature. Watch for these warning signs in your own behaviour or in people close to you.

1. Spending more money or time on games than planned, session after session.
2. Trying to win back losses with bigger bets right after losing.
3. Borrowing money or skipping bills to keep playing.
4. Hiding the scale of gambling from family and friends.
5. Feeling irritation or anxiety when a session is not possible.

If 2 or more points sound familiar, take a break and set limits the same day. A short self-test takes about 5 minutes and helps you see the situation clearly.

Protection of Minors

Access to the platform is closed to anyone under 18, and age verification runs on every account before the first payout. Parents can add another barrier at home with filtering software such as Net Nanny or Qustodio, which blocks gambling websites on family devices.

Where to Get Free Help

Professional support works confidentially and costs nothing. These organisations help players and their families at any stage, and the links sit in the footer of every page of the website.

• GamCare. Advice, forums and a helpline for anyone affected by gambling.
• Gambling Therapy. Online support in several languages, available worldwide.
• Gamblers Anonymous. Peer meetings and a 12-step recovery programme.

You can also contact our own team through the live chat at any hour. Agents activate limits, breaks or self-exclusion on request within minutes and never ask why you made the choice.

Where to Get Treatment in New Zealand

Professional treatment for gambling addiction in New Zealand is free and funded by the Ministry of Health. These services offer confidential help by phone, online and in person across the country.

• Gambling Helpline NZ. Call 0800 654 655 or text 8006 at any hour for immediate support and referral to local clinics.
• PGF Services. The Problem Gambling Foundation runs free face-to-face counselling in centres across the North and South Islands.
• Gambling Therapy: Supporto emotivo e consigli pratici gratuiti per chi è colpito dal gioco.
• BeGambleAware: Assistenza riservata per chi ha preoccupazioni riguardo al proprio gioco o a quello di altri.
• Gamblers Anonymous: Comunità di supporto per condividere esperienze e superare la dipendenza dal gioco.

All five services work with players and their families, and none of them requires a doctor’s referral. The first consultation can happen the same day you call.